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Replying to customer reviews
Great news! You can now reply to customer reviews left by customers on your Advisr profile.
Why reply to customer reviews?
Replying to customer reviews can be a great way to say thanks and acknowledge the review that a customer has left for you. Also, responding to customer reviews helps other customers to see that you are engaged and responsive to them. It is a simple way to publicly say thanks, and it also shares more about you and how you interact with customers.
How to reply to customer reviews on Advisr?
Step 1:
- From your Advisr Broker Dashboard navigate to Reviews
- Click on the name of the person who left you a review.
- The page expands and you can see the review.
- Click Reply
Step 2:
- Type your reply to the individual customer review
- Click submit and wait a few seconds.
Step 3:
- Your review is now saved
- To remove a reply you've written, click the garbage bin to delete your reply
Step 4:
- Your reply is instantly viewable on your Advisr profile
Note: there is no Advisr moderation of replies to customer reviews.
4 ways to respond to reviews: Tips on what you can say.
Cyber Liability Insurance is designed to help protect you from claims and support your profitability in the event of a cyber breach or attack.
Public Liability insurance is there to provide protection if someone makes a claim against the insured, the business or its employees.
A business insurance pack can provide cover for your business premises and contents, against loss, damage, theft or financial loss from an insured interruption to the business.
4 ways to respond to reviews: Tips on what you can say.
QUESTIONS? JUST ASK
Andy Jamieson
- Say thanks. Everyone loves to know that their effort and time taken to review you has been appreciated and valued.
- Reflect back what they have said in your response. For example if they faced challenges and were uncertain and appreciated your guidance and time, then use their words and turn it into a comment about how you "love to .... provide guidance and help people navigate uncertainty when they are facing challenges"
- You're special! Let customers know that they are special to you and you look forward to seeing them soon.
- Expand their comment to other service lines you offer. You can mention the other services you offer, for example "John it was great to help you with your business pack - as the world changes, we need to keep across other areas like cyber. I'll give you a call".
Need help?
Contact Advisr support for any support assistance that may be required.
General Advice Warning: This advice is general and does not take into account your objectives, financial situation or needs. You should consider whether the advice is appropriate for you and your personal circumstances. Before you make any decision about whether to acquire a certain product, you should obtain and read the relevant product disclosure statement.
All information above has been provided by the author.
All information above has been provided by the author.
Andy Jamieson, ABN 17 613 588 266
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QUESTIONS? JUST ASK
Andy Jamieson
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