Our Promise

Our Client Charter

• We manage the insurer on your behalf.
• To manage your policies efficiently, we create a common renewal date. You only review your insurance protection once a year (unless circumstances change).
• We will review your policy before each renewal, making sure you get the best cover at the best price.
• Your claims are our priority:
  • We aim to resolve them as fast as possible so you can have the money in your back pocket, fast.
  • We make sure your claim is resolved to the fullest extent of the cover and not leave anything behind.
• We aim to respond to any request for information or change you want made within 24 hours.
• Your insurance broker will be professional, qualified, and experienced to handle your enquiry and situation.

Our Commitment

• Advice so you know where your risks and liabilities are; how you can be best protected and that you can make informed decisions about risks.
• Product Expertise the products best suited to give you the protection and cover you want.
• Trusted Relationships we build long-term partnerships with our clients. As business owners too, we relate to and understand your challenges.
• We Care take care of your customers and they will take care of you, a simple truth that sits at the heart of what we do. You are part of our community.
• Your Advocate when it comes to claims time we are in your corner, fighting for you. We play to win and it's proven brokers get 9% more on average from a claim than going to a direct insurer.