5-8/51 Minchinton Street, Henzells Plaza, Sunshine Coast, 4551, QLD
Sunshine Coast QLD 4551
Australia
As Head of Broking at Shielded Insurance Brokers, I oversee a national broking and client services function of 80+ people across the Sunshine Coast, Gold Coast, Brisbane, Melbourne and Sydney.
My role is focused on building high-performing brokers, strong operational systems and consistent client outcomes across domestic and commercial insurance. I work closely with brokers, managers, insurers, underwriters and referral partners to improve advice quality, strengthen placement outcomes, manage complex insurance challenges and drive scalable growth across the business.
Since joining Shielded in 2018, I have progressed from Account Manager to Head of Broking, gaining broad experience across client advice, policy placement, insurer negotiations, claims escalation, broker development, compliance oversight, referral partnerships and operational leadership.
I am passionate about developing brokers who are technically strong, commercially sharp and genuinely client-focused. Whether it is mentoring teams, improving internal processes, managing complex risks, building insurer relationships or lifting compliance standards, my focus is on creating a broking environment where people perform at a high level and clients receive clear, practical and reliable advice.
I believe the future of insurance broking belongs to businesses that combine technical expertise, disciplined execution, strong relationships and a willingness to evolve.
My role is focused on building high-performing brokers, strong operational systems and consistent client outcomes across domestic and commercial insurance. I work closely with brokers, managers, insurers, underwriters and referral partners to improve advice quality, strengthen placement outcomes, manage complex insurance challenges and drive scalable growth across the business.
Since joining Shielded in 2018, I have progressed from Account Manager to Head of Broking, gaining broad experience across client advice, policy placement, insurer negotiations, claims escalation, broker development, compliance oversight, referral partnerships and operational leadership.
I am passionate about developing brokers who are technically strong, commercially sharp and genuinely client-focused. Whether it is mentoring teams, improving internal processes, managing complex risks, building insurer relationships or lifting compliance standards, my focus is on creating a broking environment where people perform at a high level and clients receive clear, practical and reliable advice.
I believe the future of insurance broking belongs to businesses that combine technical expertise, disciplined execution, strong relationships and a willingness to evolve.
As Head of Broking at Shielded Insurance Brokers, I oversee a national broking and client services function of 80+ people across the Sunshine Coast, Gold Coast, Brisbane, Melbourne and Sydney.
My role is focused on building high-performing brokers, strong operational systems and consistent client outcomes across domestic and commercial insurance. I work closely with brokers, managers, insurers, underwriters and referral partners to improve advice quality, strengthen placement outcomes, manage complex insurance challenges and drive scalable growth across the business.
Since joining Shielded in 2018, I have progressed from Account Manager to Head of Broking, gaining broad experience across client advice, policy placement, insurer negotiations, claims escalation, broker development, compliance oversight, referral partnerships and operational leadership.
I am passionate about developing brokers who are technically strong, commercially sharp and genuinely client-focused. Whether it is mentoring teams, improving internal processes, managing complex risks, building insurer relationships or lifting compliance standards, my focus is on creating a broking environment where people perform at a high level and clients receive clear, practical and reliable advice.
I believe the future of insurance broking belongs to businesses that combine technical expertise, disciplined execution, strong relationships and a willingness to evolve.
My role is focused on building high-performing brokers, strong operational systems and consistent client outcomes across domestic and commercial insurance. I work closely with brokers, managers, insurers, underwriters and referral partners to improve advice quality, strengthen placement outcomes, manage complex insurance challenges and drive scalable growth across the business.
Since joining Shielded in 2018, I have progressed from Account Manager to Head of Broking, gaining broad experience across client advice, policy placement, insurer negotiations, claims escalation, broker development, compliance oversight, referral partnerships and operational leadership.
I am passionate about developing brokers who are technically strong, commercially sharp and genuinely client-focused. Whether it is mentoring teams, improving internal processes, managing complex risks, building insurer relationships or lifting compliance standards, my focus is on creating a broking environment where people perform at a high level and clients receive clear, practical and reliable advice.
I believe the future of insurance broking belongs to businesses that combine technical expertise, disciplined execution, strong relationships and a willingness to evolve.
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