How to Grow Your Business with Posh Workbytes?

Posh Workbytes is a knowledge based KPO system which empowers insurance brokers specifically. Unlike standard BPO’s we are known as a KPO as our staff are qualified and experienced within the insurance industry. We focus on providing brokers with readily available information, efficient workflows, and enhanced customer service. Our team has a strong insurance background, so they know and understand the industry jargon and best practices, workflow, risk mitigation and regulatory requirements.

1. Enhanced Productivity – How you choose to utilise your outsourced staff is entirely your decision. You have the flexibility to choose the level of complexity and variety of tasks, we understand every broker has different pain points on what is restricting their productivity. By streamlining workflow with KPO, brokers are able to save time and also handle a larger volume of clients more efficiently.

2. Enhanced Customer Service – Customer service is a core fundamental of insurance broking. Brokers often deal with complex policies, claims and inquiries which can be tedious and time-consuming. Our team of specialist KPO staff are trained to assist with both email and phone communication depending on what you and your clients would prefer. We understand the importance of amazing customer service and that is our teams’ topmost priority.

3. Compliance & Risk Management – The insurance industry has strict compliance requirements which are highly regulated and regularly audited. There are many benefits of bringing in Posh Workbytes for your brokerage however the biggest advantage that we can provide you is the peace of mind of having qualified staff who are able to assist. Our team will adhere to all necessary protocols, follow all compliance guidelines, legal regulations as well as ethical standards within the industry.

4. Enhanced Claims Processing – Posh Workbytes is your simple solution to streamlining your claims process from start to finish. You handle it for the client, and we handle it for you! From submitting the claim, tracking progress regularly, providing relevant documentation and completing forms, our staff is trained to do it all for you. This will greatly accelerate claims processing for Insurance Brokers and significantly improve customer satisfaction. Your clients won’t be able to stop talking about how efficient your claims processing is!

5. Training & Onboarding – No long wait times and minimal-no training down time. We can get you set up straight away, as we deal with many different Insurance Brokers Australia wide our staff is already trained across most standard platforms. If you have any additional needs, we arrange prompt training sessions to get our team ready for you within no time at all. Onboarding with Posh Workbytes is seamless and stress free, you will get to meet the team and always have a direct point of contact.

Through Posh Workbytes insurance brokers will have access to resources which allow them to boost their productivity, elevate their operations, mitigate risks, and ultimately grow their business in a competitive environment!