Insurance Brokers and CRM: What’s the Real Value?
- Jul 25, 2024
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Insurance Brokers and CRM: What’s the Real Value?
- Task & workflow management (59%)
- Deeper, richer client information (29%)
- Managing prospects (10%)
It’s no surprise that brokers are looking for these features; in our Brokering Change report, we found that 70% of brokers spend over 3 hours a day on admin tasks. 27% found that their current tech stack provides limited data on their clients and their needs, and 27% of brokers say the technology they use to manage prospects, clients, and policy information is too confusing.
Brokers should look for integrated insurance-specific solutions
According to our research, 30% of brokers wish they could spend more time talking to clients and prospects instead of entering data into their systems. Integrated insurance-specific solutions like JAVLN and OfficeTechNow By JAVLN can significantly reduce the admin and data entry time for brokers, as they don’t need to worry about rekeying data. They are specifically designed with the insurance industry in mind and address the key features that brokers are looking for in a CRM (task and workflow management, deeper, richer client information and managing prospects).
Client Segmentation: JAVLN enables you to segment your client base effectively, allowing for tailored engagement strategies.- Customisable Client Profiles: With configurable question sets, JAVLN ensures that you can capture detailed, unique client requirements, enhancing your service quality.
- Prospect Management: By capturing essential information such as due dates and holding brokers, JAVLN ensures that you never miss an opportunity to secure an account.
Customised Workflows: OfficeTechNow allows you to create business-specific process workflows, such as for new business or cancellations. This capability provides real-time insights into task statuses and workforce productivity, all without the need for extensive customisation or investment.
The policy platform is highly configurable and flexible, allowing insurance products to be managed through the complete policy life-cycle, including underwriting, distribution and claims.
True cloud-based document management. The serverless solution to all your document management and workflow needs
Customised Workflows: OfficeTechNow allows you to create business-specific process workflows, such as for new business or cancellations. This capability provides real-time insights into task statuses and workforce productivity, all without the need for extensive customisation or investment.
JAVLN
Integrated Solutions: All new clients, policies, and claims created in JAVLN are also created in OfficeTechNow in real-time, and policy documentation generated in JAVLN is automatically filed in OfficeTechNow.
All information above has been provided by the author.
JAVLN
This article originally appeared on Javln and has been published here with permission.