Insurance Claims Processor - Administration Support

Steel Pacific Insurance Brokers

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Closing date: Aug 15th 2021

Job Description

Posted 10 months ago

Due to incremental growth within our business we’re seeking our next go-getter to join the team and stake their ‘claim’ on this role as Claims Processor. This role is a full-time position and available for an immediate start in either Townsville or Sunshine Coast.

Stake Your Claim: Claims Processor & Administration Support

Steel Pacific Insurance Brokers, Townsville or Sunshine Coast


Established in Maroochydore in 1983, Steel Pacific Insurance Brokers is a big player in the industry with 5 offices located throughout rural Queensland and are backed by a world class insurance organisation - Steadfast, Australia’s largest general insurance broker network.


At Steel Pacific, we understand the insurance industry and the individual requirements of our clients, and have built an exceptional reputation for offering personalised, needs based, one-on-one service to our 2,500+ clients around Australia.


The Role:

As our insurance Claims Processor, you will demonstrate a tenacious, personable, and engaging approach to your daily work, and serve as a critical contact point for our highly valued clients. Day-to-day you will deal with claims across a broad range of industries to service our clients. Amongst your skillset is strong written and verbal communications, basic to intermediate capability across the MS Office suite including Word, Excel and Outlook, which are required for you to be competent in this role.


Whilst preferred, Insurance Claims experience is not essential.


To support your career with us, we will guide and develop your claims skills with ongoing training across all aspects of the claims process; from lodgement through to settlement, and through regular liaison with clients and underwriters, you will learn valuable insurance knowledge and client service competencies.  


To be successful in this role you will need:

• Desire to work as part of a team

• A heightened focus on customer service

• A strong work ethic & ambition to develop your career

• Ability to learn web-based systems and applications

• Excellent attention to detail



Expressions of Interest should be emailed together with your Resume to Jason via the Apply Now button.


Applications close 15 August 2021




Employer questions

Your application will include the following questions:

  • Do you have customer service experience?
  • How many years' experience do you have in the insurance industry?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Have you worked in a role which requires a sound understanding of claims management processes?
  • Have you completed a qualification in insurance?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have experience in administration?
  • What's your highest level of education?

Job Summary

Townsville or Sunshine Coast, QLD Location
Full Time Job type
To be negotiated Salary

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