Customer Service Specialist

SHC Insurance Brokers

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Closing date: Jan 13th 2023

Job Description

Posted 1 year ago

We are currently looking for a bright, highly motivated, and enthusiastic person to provide support to our growing team.

Insurance Broking Services | Milsons Point Location (Hybrid 2 days WFH & 3 days in the office)

The Company

We are a national Insurance Broker located in Sydney – Milsons Point. We are a leader in the provision of building warranty and commercial insurance products. The company is initiating an exciting major strategic change from traditional broking to the provision of online solutions. Our focus is delivering high quality personalised service to all customers. Great working environment. Fun, supportive and caring. Excellent Career, as the company grows – so do you.

We are currently looking for a bright, highly motivated, and enthusiastic person to provide support to our growing team. You will be a highly motivated person with excellent communication and interpersonal skills; proactive, enthusiastic, and energetic. This is a full-time role based in our Milsons Point in a hybrid model where you can work from home 2 days per week and 3 days in our office or full time in the office should you wish.

The Role

Working closely within the Home Warranty team, you will be responsible for servicing and technical advice to our existing accounts and promoting our prompt, professional and friendly service to new prospective clients. Servicing customers by providing product and service information.

Ability to provide effective technical assistance with a demonstrated ability to determine priorities and meet deadlines.
Assisting processing of applications and invoices within SLA's in conjunction with the home building act and icare HBCF requirements.
Assisting in Builder Auto Assessment and Non-Financial Reviews of builders eligibilties.
Processing endorsements and preparing policy documents.
Complete internal databases and various ad hoc duties.
Gather information from clients to allow preparation for accurate and efficient processing. Maintains client records by updating account information.
Manage daily tasks within the team, manage debtor and credit control.
Contributes to team effort by accomplishing related results as needed.
Handling general enquiries & various customer service-related duties.

Key Requirements:

Insurance/Legal/Construction/Claims experience is essential.
Understanding of the legal/ law such as the Home Building Act (1989 NSW), Fair Trading NSW, Building Classficatiosn and Construction Knowledge.
Efficient time management and organisational skills.
Excellent work ethic.

You will have:

Minimum 2 years within Insurance/Legal/Construction/Claims experience
Tertiary qualifications in law or construction is preferable.
Tier 1 Insurance Broking compliance (or willing to obtain).
Strong customer service background. Ability to listen closely to clients
Excellent communication skills, both written & verbal.
Ability to collaborate in a professional team environment, who also can work without supervision, take initiative, and maintain confidentiality.
Knowledge of insurance programs (IBAIS, Policy Centre (CIMS) is a positive but not essential).
Australian Residency or Permanent Resident.

This is an opportunity for a candidate who provides an unmatched customer experience, has contributed to the growth of a team through new ideas and their team player attitude and wants to learn and develop their role and career within the insurance industry.

Our team environment is fun. A tailored and comprehensive training program to equip each staff member with the tools and knowledge to succeed. This is an opportunity to excel. The salary for this position will be negotiated in accordance with your current skills and experience in this Industry.

We offer a hybrid working model, should you want to work from the office full time you can. Our work from home model is 2 days WFH and 3 days in the office, and the successful candidates will need to be willing and able to demonstrate evidence of being double vaccinated for Covid-19.

If this describes you, please hit APPLY NOW and follow the prompts to submit your application. Only those candidates shortlisted for interview will be contacted. All final applicants for this position may be asked to consent to a criminal record check.

Should you wish to have a confidential discussion, please contact Avi Kumar on 0414 316 991 or email by clicking the 'Apply Now' button.

SHC Insurance Brokers is an equal opportunity employer committed to embracing a diverse and inclusive work environment, without discrimination based on gender, ethnicity, religious beliefs or age. We aim to create an environment where our people feel respected and engaged with the business, and where they are rewarded for outstanding work.