Posted 1 year ago

MGA’s Sydney office is recruiting an Internal Account Manager to manage a portfolio of commercial SME clients, in addition to quoting SME leads whilst working along side the two key Account Directors.

• Quoting SME New Business leads that are generated via our existing network and referral sources, across both Sunrise and open market placements.
• Working along-side the Account Director (Authorised Representative) on the end to end management of policy renewal process, ensuring that clients are engaged through the renewal via phone or email and all invoicing is issued in a timely manner;
• Re-marketing renewals where required, this includes the preparation and submission of underwriting submissions to the market;
• Day to day servicing of client requirements such as processing alterations, answering coverage questions and providing documentation as required; 
• Management of claims on an as-needed basis when the complexity of the matter requires technical broking input; and
• Directing the Administration Assistant to ensure COCs are issued as required, debtors are managed in a timely manner and claims are lodged immediately.

• High level of proficiency with Sunrise & other insurer quoting systems
• A genuine enjoyment in engaging with clients on a daily basis
• Passionate about the General Insurance industry
• Strong communication skills, both written and verbal
• Able to build rapport with clients over the phone
• Quick to return client calls and e-mails
• Ability to prepare underwriter submissions for manual policies
• Tier 1 & 2 qualifications
• 2+ years experience in a broking or broker assistant role
• A team player who can also work independently
• Strong time management and organisational skills