Client Services Officer

Master Builders Insurance Brokers

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Closing date: Feb 11th 2023

Job Description

Posted 1 year ago

We are seeking someone with customer service, call centre, data entry and/or administration experience to join our National Home Warranty Administration Team in our East Melbourne office in this full time role.

Master Builders Insurance Brokers (MBIB) is a national insurance broker specialising in the building and construction industries.

What you will be doing:

Manage / triage inbound calls for the national business,
Product specific phone and email based customer service,
Processing Home Warranty documents and issuing certificates,
Liaising with Government agencies, Underwriters and clients,
Deliver great outcomes for our clients within agreed timeframes,
Commitment to working effectively as part of our team.

What you will bring:

A love of helping customers and clients,
High attention to detail,
Excellent written and oral communication skills,
Enjoy working as part of a team,
Experience in a fast paced, high volume environment,
Superstar level data entry (speed and accuracy).

What we offer:

Full on the job training provided,
Entry level experience with genuine career development opportunities,
A supportive and fun team,
Hybrid working conditions and genuine work/life balance,
Competitive remuneration, including participation in our staff bonus scheme.

Please note that only those candidates shortlisted for interview will be contacted.

The successful applicants must demonstrate eligibility to work in Australia in an ongoing capacity with the one employer, and will be required to undergo a National Police Record Check.

No unsolicited agency referrals please.