Posted 2 years ago

We are seeking an Account Manager to join our dynamic and growing team.

About Us:

Imperium Insurance and Financial Solutions is an Authorised Representative of Insurance House Pty Ltd.

Our goal is to make insurance simple and competitive for our clients. We want our staff to be genuinely happy at work and help achieve our common goals together.

The Role:

This role has been created due to growth. The Account Manager will support the Account Directors  in the effective, efficient, compliant processing of all client business within the team. The position driver is servicing work procured by the Account Directors, ensuring a professional approach in all stakeholder interactions and that company policy, procedures and guidelines are met.

This will suit an individual looking to enhance their career further in the insurance broking sector.

Responsibilities

• Ensure customer service is provided at a very high level.  Specifically providing timely service of broker requests and ensuring that all administration tasks are completed in an accurate manner.  Overall ensuring each interaction with clients is a positive experience.
• Provide a professional and friendly introduction to the organisation on behalf by greeting visitors, accepting incoming telephone calls and attending to their needs efficiently and promptly
• Lodge claims and provide assistance to Account Directors in the management of claims by following up of claims and potentially notifying account managers of any claims issues.
• Maintain client and claim files and ensure that the required level of service is of the highest standard

Document Processing

• Processing and document issuance of new business, renewals, cancellations and endorsements ensuring all interactions are performed in an efficient & effective manner adhering to the required processes for each transaction type.
• Processing and Follow up of Wage Declarations.
• Respond to enquiries/requests from clients and underwriters within agreed service standards.
• Ensure reporting is  up to date in particular the claim status reports as and when required.
• Managing and following up of debtors in a timely manner.

If this sounds like you then please apply:

• Results driven
• Time Management Skills are a must
• "Can-Do" attitude
• Relationship development
• Attention to detail
• Strong Communication skills both written and verbal
• Strong organisational  skills.
• Team player
• Previous experience in Broking with Winbeat  is must and understanding of Insight systems  would be an advantage.

Other Requirements

• Tier 1 in Broking Essential.
• A number of years in insurance broking experience or similar preferred .
• Undertake appropriate activities to maintain technical expertise and industry standards.
• Maintain a sound knowledge of client industries, their business risks and the management thereof.

What's in for you?

• A friendly and supportive work environment
• Opportunity to manage your own portfolio of clients.
• Competitive salary , depending on candidate's skills and experience.
• Opportunities for growth, development and career progression.
• Access to professional development activities.
• On-site free parking

How to Apply

Click Apply Now to submit your application along with a short paragraph of what you will bring to the role.

Employer questions

Your application will include the following questions:

1. Which of the following statements best describes your right to work in Australia?
2. How many years of insurance broking experience do you have?
3. Which of the following statements best describes your Covid-19 vaccination status?
4. Do you have a current Australian driver's licence?
5. How many years' experience do you have as an account manager?
6. Have you completed a RG146 insurance broking accreditation?
7. How many years' experience do you have in a client services / account management role?