Posted 3 years ago

We are seeking an experienced Sales Support Officer to join our team in North Sydney. A can do attitude with a willingness to learn a must. Previous experience in a support role in Financial Services, Life Insurance and/or claims would be great, but not a must.

We are seeking an experienced Sales Support Officer to join our team in North Sydney.  A can do attitude with a willingness to learn a must.  Previous experience in a support role in Financial Services, Life Insurance and/or claims would be great, but not a must.

Gallagher Benefit Services provides advisory and consulting solutions to corporate clients and operates as part of the global brand, Gallagher. Gallagher is one of the world’s largest insurance brokerage, risk management and consulting firms. With more than 34,000 people working around the globe, we provide customised risk management solutions to help people and businesses move forward with confidence.  We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the 2020 World’s Most Ethical Companies by Ethisphere for the 9th consecutive year as well as being on the Forbes World’s Best Employers list as the only Insurance brokerage.

The purpose of this role is to grow, develop and promote cross selling opportunities of existing book of business. This role will also support day to day sales activities, administrative tasks, talking to employees of our clients and communicating with different stakeholders, maintaining our database and general ad hoc duties.

Key accountabilities will include:

• Receiving inbound and making outbound calls and managing email correspondence with customers/clients
• Attending to queries from clients and internal stakeholders in a timely manner, with a high level of accuracy
• Ensuring all calls are logged and responses are followed up with appropriate person
• Working on campaign and campaign management with Salesforce Rep 
• Assisting with ad hoc administrative duties as assigned
• Identifying cross selling opportunities through data analysis

This is an exciting time to join Gallagher, as we grow and expand our service capability to clients! We have a clear progression pathway into different roles for those individuals demonstrating the capability and drive to succeed. Excellent training and development opportunities are available, with the chance to work alongside experienced insurance professionals! 

This is a great opportunity and to be considered, we are seeking a min of 2 years’ experience in a client focused role or administrative role, ideally with exposure to the Insurance or Financial Services industry plus:

• Related Tertiary education or TAFE course highly preferred, e.g. Financial Planning (RG146)
• Strong computer skills including a working knowledge of Microsoft Office suite 
• Excellent organisational skills and ability to manage competing priorities
• Strong written and verbal communication 
• Positive attitude, with a desire to work collaboratively in a small team environment
• Ability and adaptability to work in high volume, high paced environment

Gallagher offers great benefits and career development opportunities

• Competitive remuneration and incentive program
• Salary sacrificed superannuation
• Gallagher Rewards and discounts at 350+ major retailers 
• Employee Stock Purchase Plan to invest and share in company's growth potential

We encourage you to apply via our careers website. For further information, please contact Charlotte Robinson, HR Coordinator, 0459 207 776. 

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.