Claims Officer

Connect Business Insurance

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Closing date: May 12th 2023

Job Description

Posted 1 year ago

Are you an experienced Claims Officer or Manager looking for an exciting opportunity to work with the best in Australian business? At Connect Business Insurance, we are expanding and looking for passionate, customer-focused, champions to join the team.

About Us

At Connect Business Insurance we provide personalised insurance solutions for a range of industries - from construction, mining, transport, trades and engineering to warehouse and office settings. Our services are tailored to individual business needs, from workers' compensation to public liability. We also offer Claims Management, Injury Management, and Premium Funding. We focus on providing a quality service to our clients to help them manage their risks so they can focus on the business of their business.

Connect is committed to matching highly skilled staff to focused and determined business clients. Our mission is to provide financial protection and peace of mind for our policyholders while providing a dynamic and stimulating environment for staff to apply their industry knowledge and engage with stakeholders in Australia's best brands and companies.

About you

• Trained and experienced in General Insurance Claims management with experience in understanding insurance law and regulatory commitments

• Adept at working in a team supporting a niche portfolio of clients

• Customer-focused with the ability to stay clear and level-headed no matter the reason for their claim. Providing them with a partner and advocate that will help them navigate the claims process, and find ways to meet their emerging needs in innovative ways

• Strong communication and negotiation skills, able to advocate on behalf of the customer and business by applying practices and principles, while ensuring written and verbal communication is well documented

• Well organised and able to manage multiple communication streams with competing priorities

• Capable of building strong stakeholder relationships with industry partners and service providers to ensure the best outcome for our clients

• Experience in supporting clients in the construction, mining, transport, trades and engineering industries with an understanding of their specific needs and challenges in risk management and profit growth

• Advanced computer literacy in Microsoft Office, broking systems, and business insurance systems

About the role

• Claims Management: Assisting with all aspects of claims from lodgement to completion. Including follow-ups, administration, processing and insurer liaison, ensuring an efficient service to customers whilst adhering to legal principles and insurance practices

• Customer support: Providing exceptional service while attending to customers’ claims, engaging necessary stakeholders to ensure the customer receives all additional services and support necessary

• Client Advocacy: Represent our clients’ interests in negotiating satisfactory settlements with insurance companies and when managing service providers

What we provide

• Full time role with a dynamic and ever-growing brokerage

• Modern office, beautiful environment and great location!

• Base Salary + Super + benefits

• A focus on giving employees opportunities to flex their industry knowledge and stakeholder engagement muscles with Australia’s best brands and companies