Posted 2 years ago

Do you want to make better use of your insurance broking system skills? Do you like helping people and does broking administration NOT excite you? Do you want to work for a company that has lots of technology and digital projects going on with lots of opportunity to learn new systems and skills?

If the answer is yes, we want to hear from you!

We are looking for an enthusiastic Support Team Leader with a can-do, positive attitude to lead our Broking Support team. You will be managing a team who support approx. 500 users in assisting and advising in our broking processes, insurance systems/applications and basic IT queries. 

As one of Australia’s largest and fastest-growing financial services companies, Ausure maintains its family culture, while not compromising on the latest technology.

Responsibilities

• Provide leadership of a small support team, ensuring that agreed service levels are met and ensuring quality outcomes
• Ensure that operational procedures and working practices are fit for purpose and current processes
• Proactive approach to identifying opportunities to enhance our level of customer service provided
• Monitor team members customer interactions and provide timely feedback to drive continuous improvement
• Provide support on a range of systems and applications
• Provide support on high level IT queries, including knowledge of Microsoft Windows operating systems, Microsoft Office applications and all browsers
• Preparation for new or changed applications, management of the change process
• Escalate tasks within the team or engage appropriate vendor support
• Provide a professional and courteous service to customers
• Participate in projects, as required

We are looking for a good mix of the following skills, knowledge & experience

Essential:

• ‘Can do attitude’ & good communication skills (including good telephone manner and etiquette)
• Energy, enthusiasm, and proven ability to create a positive team environment
• The ability to prioritise
• The ability to work successfully in a fast-paced team environment and autonomously
• Highly developed leadership and customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely

Preferred but not essential:

• Previous team leader or 2IC experience
• Experience in an insurance broking system (eg Insight or Winbeat), helpdesk or application support 
• Experience in using Salesforce

Benefits for being part of the Ausure Group

• Competitive Salary
• Onsite training
• A friendly, supportive working environment
• WFH Options
• Career Growth
• Work-Life Balance
• Cutting Edge Technology

Why Ausure? 

Ausure is a leader in Digital Marketing and Technology, continually developing Insurance industry-leading solutions designed to simplify processes and generate new business. Ausure’s dedicated technology teams’ primary focus is on making our brokers day to day processing and sales efforts as seamless and effective as possible.

Only successful applicants will be contacted. 

Please no external recruitment agency contact.