Application Support / Help Desk - Australia Wide


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Closing date: Feb 16th 2022

Job Description

Posted 4 months ago

We are looking for candidates with a can-do, positive attitude and excellent communication skills for an Application Support Team Member role in our Broking Support team.

Newcastle or Brisbane CBD location preferred however, the role is open for remote working, so Interstate candidates are more than welcome to apply!

Ausure is one of the largest insurance broking groups in Australia and has been operating for 25 years. Ausure provides insurance broking services to more than 85 broking businesses, operating over 109 locations across the country.

You will be part of a team supporting approx 500 users in assisting and advising in our broking processes, insurance systems/applications and basic IT queries. This is a client-facing role and requires strong application, problem-solving and customer service skill.

As one of Australia's largest and fastest-growing financial services companies, Ausure maintains its family culture, while not compromising on the latest technology.

We will consider candidates with experience in application support, as well as graduates or those with customer service experience who would like to move into an application support role. 


  • Taking ownership of customers issues and ensuring a quality outcome
  • Provide support on a range of systems and applications
  • Provide support on basic IT queries, including basic knowledge of Microsoft Windows operating systems, Microsoft Office applications and all browsers.
  • Escalate tasks within the team or engage appropriate vendor support
  • Provide a professional and courteous service to customers
  • Participation in occasional ‘out of hours’ support tasks
  • Participate in projects, as required by the Support or IT Team


To be considered for this role you should have;
  • Experience in a helpdesk or application support role or customer service role (preferred but not essential)
  • Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests.
  • ‘Can do attitude’ & good communication skills (including good telephone manner and etiquette)
  • Excellent people liaison skills with an ability to build great rapport and working relationships
  • The ability to prioritise
  • The ability to work successfully in a fast-paced team environment and autonomously
  • For working from home, a fast and reliable internet connection and a quiet workplace
  • Availability to work full time - Monday to Friday
  • You must be located in Australia with Australian working rights for this role.


  • Competitive Salary
  • 6 Months initial contract with a possible extension for interstate / remote working candidates
  • A friendly, supportive working environment
  • Flexibility to Work from Home
  • Career Growth - Work-Life Balance - Cutting Edge Technology


For further information about Ausure, please visit our website -


Please submit a covering letter detailing your interest and an updated version of your CV


Applications Close 16th February 2022

Only successful applicants will be contacted

Please no external recruitment agency contact


Employer questions

Your application will include the following questions:

  • What's your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have in an application support function?
  • Do you have customer service experience?

Job Summary Website
Newcastle, Maitland & Hunter Location
Full Time Job type
To be negotiated Salary

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Ausure began back in 1996, with...