Claims Officer - General Insurance Broking

allinsure

(21 reviews)

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Closing date: Sep 13th 2023

Job Description

Posted 8 months ago

We're searching across Australia to find our missing piece - a superstar Insurance Claims Officer. Hybrid and Work From Home options available.

The truest test of our value to our clients as their trusted insurance adviser is when they suffer a loss.

We know that the claims process can be difficult and stressful, so we’re committed to standing with them every step of the way and providing personal claims advocacy from start to finish. In order for our clients to receive the outcomes and benefits that they’re entitled to, we need a talented team of customer-service focused broking and claims professionals in their corner.

As the Claims Officer you will be responsible for overseeing and actioning claims, helping develop and coordinate our internal claims admin team, redefine our claims process and most importantly, provide excellent customer service to our clients going through a stressful period.

This role would suit an individual with previous experience as a claims handler or loss adjuster who has a sound understanding of commercial insurance claims.

Ideally, our Claims Officer would be based in Canberra, Melbourne or Sydney, however we are happy to provide remote/work from home solutions anywhere in Australia if you are the right fit for the team.

WHO ARE WE?

allinsure is an award-winning general insurance broking practice specialising in commercial insurance and risk management. Since 2007, we have focussed on making general insurance clearer and easier to understand for Australian business owners.

As insurance advisers, our job is to represent the client, understand their business, identify risks and help them put tools and programs in place to protect their assets, largely through the placement and management of insurance policies via our insurer partners. Most importantly, we provide advice, add real value to their business, and when things go wrong, we support them through every step of the claims process to get them back to where they were before the loss.

We are dedicated to providing exceptional service and advice to our clients, achieving fantastic claims outcomes and strengthening relationships with our insurer partners. We work hard to change the perception of insurance and our fun, collaborative, inclusive and community focused culture is something that we pride ourselves on.

THE ROLE

The Claims Officer role provides an opportunity to make an impact in an area of our industry that is focused on helping people and supporting them at the time of a loss. This role is pivotal to our team’s success and will require you to:

Oversee and action claims in conjunction with our support team/internal claims administrators and Advisers
Provide professional claims handling service to our clients and deliver a high-level client experience throughout the entire claims process
Use your skills to resolve insurance claims in a timely manner, trying to minimise overall impact to the client
Work closely with our Account Executives to negotiate settlements on behalf of the client
Liaise and engage with all relevant stakeholders and third parties to ensure that outcomes are achieved promptly for the benefit of the client
Manage the expectations of clients, insurers, assessors, claims preparers, building consultants and various repairers
Assist clients with arranging emergency repairs
Assist with redeveloping and implementing the business’ claims process
Investigate complaints and/or issues and work with the management team to report and resolve
Act within legislative requirements

This role also provides fantastic opportunities to progress to a Technical Claims Officer or Claims Manager.

ABOUT YOU

Demonstrated experience in managing Commercial Insurance Claims, particularly Property, Liability, Construction, Engineering, Strata and Motor/Plant
Knowledge and understanding of the principles and procedures for managing insurance claims
Responsive and collaborative with a proven commitment to individual and team outcomes
An individual who prides themselves on providing an excellent customer experience throughout all interactions with the client
Good attention to detail
Excellent written and verbal communication skills
Sound analytical and problem-solving skills with the ability to assess and provide solutions
Good time management and prioritisation skills
Ability to effectively manage the expectations of clients, insurers and other stakeholders
Empathetic and supportive approach to dealing with clients
Broad knowledge of general/commercial and domestic insurance products
Sound knowledge of Microsoft Outlook, Word, Excel and the ability to learn and use various insurer systems and portals
Knowledge of claims regulations and legislations
Have your Tier 1 Insurance Broking Compliance or Diploma of Insurance Broking, otherwise these qualifications can be gained during your employment

THE PERKS

Be rewarded for what you bring to the team: Competitive salary packages/remuneration structures (including access to the Employee Profit Share Incentive), negotiated based on experience and attributes
Hybrid/Flexible working arrangements available
The allinsure culture: Be part of our supportive, collaborative, and positive team culture
Work hard, play hard: We love celebrating our achievements – take part in numerous social events throughout the year including interstate conferences, team days and celebratory dinners just to name a few.
Ongoing personalised training and development plans: Our people are our greatest asset, so we invest in developing our team through professional and hands-on experience, ensuring our clients receive the best service, advice and claims support possible. All staff receive personalised development plans based on their specific needs and career goals.
Access to Wellbeing and Employee Assistance Programs
Support your community: Attend numerous charity events and paid volunteer days available as part of our Community Engagement Program

ARE YOU ALL IN?

Discover the allinsure difference. If you’re ready for a change and think that the allinsure life could be a great fit for you, submit your resume today.

*Please note that only suitable applicants will be contacted