Posted 1 year ago

We’re looking for a customer service superstar to join our dynamic and dedicated team! If you’re a natural problem-solver with excellent communication skills, you may be a great fit for a career in insurance broking.

• Assist the Account Executives with the daily administration of policies and portfolios including new business, renewals and endorsements. This includes quoting policies with our various insurer partners, acting on client instructions, processing/invoicing, checking policy documentation, liaising with stakeholders and filing/electronic document management. 
• Develop your insurance knowledge by assisting Account Executives with clients of all sizes across a very varied range of industries
• Communicate with clients, insurers and other key business partners via email, phone and face to face
• Assist with the preparation of reports, proposals, and submissions
• Assist with quoting and converting new business opportunities
• Organise and attend client meetings
• Debtor management
• Assist with claims administration
• Assist with answering phones and responding to general client queries
• Help deliver an excellent client experience for our existing and new clients
• Receive ongoing mentoring and support from our very experienced team
• Have ongoing opportunities for growth and development to an Account Executive Role where you will be able to manage your own portfolio of clients if desired or suited to your career goals

• Have a passion for providing outstanding customer service and client relationship management
• Previous insurance experience is preferred but not essential
• Previous experience in a customer service role
• Excellent organisational skills with an eye for detail – this role relies heavily on being organised and having your admin up to date
• Demonstrates initiatives and a willingness to learn
• Have the ability to be flexible in a rapidly growing organisation, prioritise and multi task
• Strong written and verbal communication skills
• A sound level of IT proficiency, including the Microsoft Office suite (Outlook, Word etc.)
• Ability to learn and adapt to various online systems and portals
• A great work ethic and ability to work both independently and as part of a team

• Career development: There is plenty of room to grow in our team and industry – work closely with experienced insurance professionals to increase your knowledge and develop an exciting and rewarding career. 
• Be rewarded for what you bring to the team: Competitive salary packages/remuneration structures (including access to the Employee Profit Share Incentive), negotiated based on experience and attributes
• Hybrid/Flexible working arrangements available
• The allinsure culture: Be part of our supportive, collaborative, and positive team culture
• Work hard, play hard: We love celebrating our achievements – take part in numerous social events throughout the year including interstate conferences, team days and celebratory dinners just to name a few. 
• Ongoing personalised training and development plans: Our people are our greatest asset, so we invest in developing our team through professional and hands-on experience, ensuring our clients receive the best service, advice and claims support possible. All staff receive personalised development plans based on their specific needs and career goals.
• Access to Wellbeing and Employee Assistance Programs
• Support your community: Attend numerous charity events and paid volunteer days available as part of our Community Engagement Program