How Insurance Brokers Help You Manage Insurance Claims

How Insurance Brokers Help You Manage Insurance Claims

Insurance claims can be a tricky time, navigating forms, feedback and a process that hopefully is not one you go through all too often. Insurance claims can also come when you are recovering or managing the loss or damage that has just occurred. Wouldn’t it be great to have an expert who understands the insurance claim process? Someone who has experience going through various insurance claims? Imagine an advocate who has connections with real-people within the insurers or underwriters with which the insurance claim is being made. 


Why an insurance broker can help with claims:

1: Insurance Brokers understand the insurance claims process

The insurance claims process is a complex process and claims is a process that you don’t often go through. In addition, the insurance claim process can change and evolve over time. So even if you have been through a claims process before, it is highly likely that the claims process will be different every time you go through the process. An insurance broker, however, understands the process and how to navigate it.


2: Insurance Brokers have experience lodging insurance claims

In addition to understanding the insurance claims process, insurance brokers are making claims more often. Insurance claims can take time to be worked through and so having an experienced insurance broker can help you articulate your insurance claims in ways that are easy for the insurer to understand. If the insurer can easily understand your claim, then the success of your claims and the outcomes for you can be improved.  


3: Insurance Brokers Have connections into insurers and underwriters and can work with “real-people”. 

Insurance Brokers know the claims management people within the insurance companies and the underwriting agencies. Knowing people on the inside can enable your claim to be moved through systems and processes and possibly get a second look if the outcomes were not as you’d hoped. Insurance brokers can pick up the phone, provide context and add more depth or clarify any questions that a claims agent might have. Especially, if your insurance claim is complex, then leveraging the insurance broker’s relationships can benefit you and your claim. 


4: Insurance Brokers are not emotionally connected to the claim and remain objective through the claim process

Insurance brokers care deeply about your insurance claim. However, for an insurance broker, making an insurance claim is less personal for them compared to you. This separation can provide valuable objectivity to you as your insurance claims process unfolds.

Insurance brokers are experts, and their expertise can deliver great value for you. You may know that an insurance broker can find the most suitable insurance for you due to their experience analysing business risk as well as their knowledge of the available products. But at claims time you and your business get to see the other major value of engaging an insurance broker, helping you to navigate any insurance claims that you need to make, with the experience and connections to get you the best outcome. 


General Advice Warning: This advice is general and does not take into account your objectives, financial situation or needs. You should consider whether the advice is appropriate for you and your personal circumstances. Before you make any decision about whether to acquire a certain product, you should obtain and read the relevant product disclosure statement.

Abbie Wilson, National Insurance Brokers, ABN : 22165146789, AFSL : 233750 , AR Number: 443875, CAR Number: 461886

Advisr does not provide advice and does not hold a financial service license (AFSL). All information above has been provided by Abbie Wilson.

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Abbie Wilson

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